Shipping & Return Policy

Shipping & Return Policy


Shipping Policy

Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available on orders over $75.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number.


Return Policy

Return Window

You have 30 days from the date of delivery to return items for a full refund. Items must be in their original condition and packaging.

How to Return an Item

  1. Contact us at support@inomono.studio to initiate a return
  2. We'll provide a prepaid return label within 2 business days
  3. Package items securely in their original packaging
  4. Attach the return label and drop off at any [carrier] location

Return Address

[Your return address]
[City, State, ZIP Code]

Return Shipping

We provide prepaid return labels for your convenience. Return shipping costs will be deducted from your refund unless the return is due to our error (damaged, defective, or wrong item sent).

Refund Process

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

  • Credit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Bank Transfer: 5-10 business days

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items
  • Items damaged by misuse
  • Items returned after 30 days
  • Items not in original condition or packaging

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@inomono.studio with photos of the item and packaging. We'll provide a prepaid return label and send a replacement or full refund.

Contact Information

For questions about shipping or returns, or if you don't receive your refund in a timely manner, please contact us:

Email: support@inomono.studio

Holiday Shipping

During peak holiday seasons, processing and shipping times may be extended. We recommend placing orders early to ensure delivery by your desired date. Holiday shipping cutoff dates will be posted on our website.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery confirmation. We recommend using a secure delivery location or requiring a signature for delivery of high-value orders.