Support
How can we help you?
We're here to assist you with any questions about our modern home signage. Find answers below or contact us directly.
Contact Information
Email: support@inomono.studio
Response Time: We typically respond within 24 hours
Product Questions
What materials are your signs made from?
Our signs are crafted from high-quality, durable materials designed for long-lasting use in home environments. Each product page includes specific material details.
How do I install or mount the signs?
Most of our signs are designed for easy installation. Mounting hardware and instructions are included with your order. For specific installation guidance, refer to the product description or contact us.
How do I clean and maintain my sign?
Wipe gently with a soft, damp cloth. Avoid harsh chemicals or abrasive materials to preserve the finish and design.
Can I customize a sign?
Currently, we offer our curated collection as shown. For custom requests, please email us at support@inomono.studio to discuss possibilities.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number to monitor your delivery status.
Can I modify or cancel my order?
Contact us immediately at support@inomono.studio if you need to modify or cancel your order. We'll do our best to accommodate requests before the item ships.
I didn't receive an order confirmation. What should I do?
Check your spam folder first. If you still don't see it, contact us with your order details and we'll resend your confirmation.
Shipping & Delivery
Where do you ship?
We offer global shipping to most countries. Shipping options and rates are calculated at checkout based on your location.
How long does shipping take?
Delivery times vary by location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-21 business days depending on customs processing.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
What about customs and duties for international orders?
International customers may be responsible for customs duties and taxes. These fees are determined by your country's customs office and are not included in our pricing.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition. Please review our full Shipping & Return Policy for complete details.
How do I start a return?
Email support@inomono.studio with your order number and reason for return. We'll provide return instructions and a return authorization.
Do you offer exchanges?
Yes, we're happy to exchange items. Contact us to arrange an exchange for a different product.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. Please allow additional time for your bank to post the credit.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout.
How is my information protected?
We take your privacy seriously. Review our Privacy Policy to learn how we protect and use your data.
Still need help?
If you can't find the answer you're looking for, please don't hesitate to contact us at support@inomono.studio. We're here to help!