How can we help you?
We're here to assist you with any questions about our products. Find answers below or contact us directly.
Contact Information
Email: support@inomono.studio
Response Time: We typically respond within 24 hours
Product Questions
What materials are your signs made from?
Our signs are crafted from high-quality, durable materials designed for long-lasting use in home environments. Each product page includes specific material details.
How do I install or mount the signs?
Most of our signs are designed for easy installation. Mounting hardware and instructions are included with your order. For specific installation guidance, refer to the product description or contact us.
How do I clean and maintain my sign?
Wipe gently with a soft, damp cloth. Avoid harsh chemicals or abrasive materials to preserve the finish and design.
Can I customize a sign?
Currently, we offer our curated collection as shown. For custom requests, please email us at support@inomono.studio to discuss possibilities.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number to monitor your delivery status.
Can I modify or cancel my order?
Contact us immediately at support@inomono.studio if you need to modify or cancel your order. We'll do our best to accommodate requests before the item ships.
I didn't receive an order confirmation. What should I do?
Check your spam folder first. If you still don't see it, contact us with your order details and we'll resend your confirmation.
Shipping & Delivery
Where do you ship?
We currently ship exclusively within the United States. Shipping options and rates are calculated at checkout based on your delivery address.
How long does shipping take?
Delivery times vary slightly by location within the US. Orders typically arrive within 5–7 business days.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition. Please review our full Shipping & Return Policy for complete details.
How do I start a return?
Email support@inomono.studio with your order number and reason for return. We'll provide return instructions and a return authorization.
Do you offer exchanges?
Yes, we're happy to process exchanges. If you need to swap an item for a different design or variation, email us at support@inomono.studio to start the process.
Customers are responsible for return shipping costs on preference-based exchanges. If your item arrives damaged or defective, contact us immediately with photos, and we'll cover all costs for a replacement.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item. Please allow additional time for your bank to post the credit.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout.
How is my information protected?
We take your privacy seriously. Review our Privacy Policy to learn how we protect and use your data.
Still need help?
If you can't find the answer you're looking for, please contact us at support@inomono.studio. We're here to help!